What is the refund policy?

Cancellation, Subscription Pause and Refund Policy:

1. Cancellation or Pause Request Timeline: Customers must request cancellation or subscription pause at least 2 business days before their scheduled billing date. This is to ensure that we have adequate time to process the cancellation or pause request before the next billing cycle.
2. No Refund Policy: Due to the substantial costs required to maintain the RankIQ toolset, we regret that we cannot offer refunds. Our pricing and billing structure reflect the significant investment in resources and technology to provide this service to our customers.
3. Yearly Subscriptions: Refunds are not available for yearly subscriptions. By purchasing a yearly subscription, you commit to the full term of the subscription, and no partial or prorated refunds will be issued for unused portions of the subscription period.
4. Discounted Plans: Refunds are not available for any plans purchased at a discounted rate. By purchasing a discounted plan, you agree to the terms of the discount.
5. Cancellation and Pause Processing Hours: Please be aware that cancellations and subscription pauses are processed only during our customer service hours: 9 AM to 4 PM Central Standard Time (CST), Monday through Friday. Requests made outside these hours will be addressed on the next business day.
6. Confirmation of Cancellation or Pause: We will send you a confirmation email upon processing your cancellation or subscription pause. This email serves as your proof of cancellation or pause. Please keep it for your records.
7. Responsibility of the Customer: It is the customer's responsibility to ensure that the cancellation or pause request is made in a timely manner according to the policy stated above.
8. Billing After Cancellation or Pause: In the event that you are billed after your cancellation or pause request due to not meeting the required notice period, this charge will be considered valid, and a refund will not be issued.

To find your billing date:

1. Click the hamburger button (the three-lined icon in the top left corner)
2. Click the "Change Credit Card" link
3. Your billing date can be found in your invoice history

We appreciate your understanding of our refund policy, and thank you for choosing RankIQ. If you have any questions or concerns, please feel free to contact natalie@rankiq.co.